Shipping policy

Shipping Policy

Last updated: 13 August 2026

At Voonken Dowz, we aim to provide a reliable and straightforward delivery experience. This Shipping Policy explains our available delivery options, estimated delivery times and important information relating to the shipment of orders placed through VoonkenDowz.store.

1. Delivery Options

We currently offer the following delivery methods:

Standard Delivery — FREE

Estimated delivery time: 5–12 business days

Standard Delivery is provided free of charge on eligible orders.

Express Delivery — PAID

Estimated delivery time: 5–8 business days

Express Delivery is available for an additional charge.

The applicable Express Delivery charge will be clearly displayed during checkout before you place your order.

2. Business Days

For the purposes of this Shipping Policy, business days generally mean Monday to Friday, excluding UK public and bank holidays.

Weekends and public holidays are not normally counted as business days when calculating estimated delivery times.

3. Delivery Estimates

Delivery times shown on our Website are estimates unless we expressly agree to a specific guaranteed delivery date.

Our current estimated delivery times are:

Standard Delivery: 5–12 business days
Express Delivery: 5–8 business days

While we aim to deliver orders within these estimated periods, occasional delays may occur due to circumstances affecting carriers, transport networks, customs procedures where applicable or events outside our reasonable control.

Nothing in this Policy limits any statutory rights you may have where delivery is delayed.

4. Order Processing and Dispatch

Once your order has been accepted, we will prepare it for dispatch.

When your order has been dispatched, we may send you a shipping confirmation by email containing available delivery or tracking information.

Orders containing multiple products may occasionally be dispatched separately where reasonably necessary.

Where an order is delivered in separate parcels, you will not be charged additional delivery fees unless this was clearly agreed with you before the order was placed.

5. Shipping Charges

Standard Delivery is free.

Express Delivery is a paid service.

The exact Express Delivery charge will be displayed clearly at checkout before payment is completed.

We will not add undisclosed mandatory delivery charges after you have placed your order.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check:

recipient name;
house or building number;
street;
postcode;
town or city; and
any other information required for successful delivery.

If you notice an error in your delivery address, please contact us as soon as possible at:

contact@VoonkenDowz.store

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered the dispatch process.

7. Tracking Your Order

Where tracking is available, tracking information will normally be provided after dispatch.

Tracking information may take some time to become active after the carrier receives the parcel.

If you experience difficulties tracking your order, please contact:

contact@VoonkenDowz.store

Please include your order number when contacting us.

8. Delivery Delays

Although we aim to meet our stated delivery estimates, delays may occasionally occur.

Possible causes may include:

carrier disruption;
severe weather;
unusually high order volumes;
public or bank holidays;
transport disruption;
customs or border procedures where applicable;
incorrect or incomplete delivery information; or
other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will take reasonable steps to provide appropriate information.

Your statutory rights regarding late delivery remain unaffected.

9. Your Rights Where Delivery Is Late

We will comply with our obligations concerning delivery under applicable UK consumer law.

Where a delivery period or date has been agreed and the goods are not delivered as required, you may have statutory remedies depending on the circumstances.

Where no specific delivery time has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and, unless otherwise agreed, no later than 30 days after the contract is entered into.

Nothing in this Shipping Policy restricts those statutory rights.

10. Failed Delivery Attempts

If a carrier is unable to deliver your parcel, the carrier may:

attempt delivery again;
leave instructions for arranging redelivery;
deliver the parcel to an authorised collection point; or
return the parcel to the sender.

The exact procedure depends on the carrier used for your order.

Customers should follow any legitimate delivery instructions provided by the carrier.

11. Unclaimed or Returned Parcels

If a parcel is returned to us because it could not be delivered or collected, please contact us at:

contact@VoonkenDowz.store

We will review the circumstances and explain the options available.

Any refund, redelivery charge or other action will be handled in accordance with applicable consumer law and the circumstances of the order.

12. Incorrect Delivery Information

If delivery cannot be completed because the customer supplied incorrect or incomplete address information, we may request reasonable additional delivery costs where legally permitted before resending the order.

This does not apply where the delivery failure resulted from an error for which Voonken Dowz or a carrier acting on our behalf is legally responsible.

13. Lost Parcels

If you believe that your parcel has been lost in transit, please contact us at:

contact@VoonkenDowz.store

Please provide your order number and any relevant tracking information.

We will investigate the shipment with the relevant carrier where appropriate.

The use of a third-party carrier does not remove any responsibility that applicable consumer law places on Voonken Dowz in relation to delivery of your order.

14. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

your order number;
photographs of the damaged packaging;
photographs of the affected product; and
a brief description of the issue.

Products that are faulty, damaged, misdescribed or otherwise fail to conform to the contract may be covered by your statutory rights under UK consumer law.

Please refer to our Return & Refund Policy for further information.

15. Risk During Delivery

Where we arrange delivery through a carrier, risk in the goods will generally remain with us until the goods come into the physical possession of you or a person identified by you to receive them, subject to applicable UK consumer law.

16. Separate Shipments

An order containing more than one product may occasionally arrive in separate parcels.

If this happens, receiving one parcel does not necessarily mean that the remaining products are missing.

Where available, separate tracking information may be provided for each parcel.

17. International Delivery

Where international delivery is offered, available destinations will be shown on the Website or during checkout.

International shipments may be subject to local customs, import procedures, taxes or duties depending on the destination.

Any mandatory charges payable by the customer will be disclosed where required by applicable law.

Availability of international delivery may vary by product and destination.

18. Cancellation and Returns

Your delivery rights are separate from your rights to cancel or return an order.

Eligible consumers purchasing online generally have statutory cancellation rights under UK law.

Please refer to our Return & Refund Policy for details concerning:

cancellations;
returns;
refunds;
faulty products; and
return shipping costs.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, operational practices or legal requirements.

Any changes will apply prospectively and will not unlawfully reduce rights already arising under an existing consumer contract.

The latest version will be displayed on VoonkenDowz.store.